1. Repack
  2. Return
  3. Email us again with expeditions details
  4. Ship it

If your item has not been used, damaged or altered then place it in its original packaging (including dustbag as appropriate) along with a note of your own name, address, telephone number and email address. Then reseal the package and carefully cover it with new packaging material to protect it in transit.

Label the package as follows: “RETURN” and post or courier it to us. Returned items remain your responsibility until they are received by us. For your own protection, therefore, we recommend that you return your purchase using a postal or courier service that insures you for the value of the goods. We will refund the full cost of this if your return meets our requirements detailed above.

Email us again to confirm that the item has been dispatched, and providing us with expedition details. We may subsequently request proof of postage or courier payment before making the full refund – so please keep your receipt.

Qualifying returns will be exchanged (if applicable) or refunded as soon as possible. You will be informed by email when your refund has been processed or when a replacement product has been dispatched.

Refunds can only be made to the same client and account than the one used for the original payment. Similarly, exchange goods will only be sent out to the same delivery address and receiver as the original order.

More details in our Terms and Conditions section

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